Shipping & Returns

Product Orders

• We supply and dispatch our products to customers within the United Kingdom only. Delivery charges and free delivery are relevant to mainland UK excluding some Highland and Island areas.
• We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.
• When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
• We undertake to accept or reject your order within 7 days. If we have not responded to you within 7 days, your offer is deemed to be rejected. We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock.

Order Cancellation Due To Error

• Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction. Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.

Delivery

• Delivery will be deemed to have taken place in accordance with the Contract when delivery of the goods is made by the Company to the delivery address agreed between the Company and the Customer. The Customer shall not be entitled to raise any claim for non delivery or short delivery unless within 7 working days of receipt the Customer gives written notice to the Company providing the Company with full details of the claim.
• The Company shall be entitled to assume that any person who both reasonably appears and claims to have authority to accept delivery of the goods, who signs a note in respect of the Goods on behalf of the Customer or the Customers customer (if the Company has agreed to deliver direct to the Customers customer) does in fact have the authority.
• Any dates and delivery times quoted for the delivery of Goods are given in good faith and are approximate only and the Company shall not be liable for any delay in delivery of Goods howsoever caused.
• Failure to deliver at the time stated will not be sufficient cause for cancellation and the Company shall not be liable for any losses, costs, damages or expenses consequential or otherwise suffered by the Customer.
• Partial delivery of orders by the Company is allowed unless mutually agreed in writing by both parties. Failure by the Company to deliver the rest of the Goods shell not entitle the Customer to either treat the order as a whole as repudiated or to refuse to accept delivery of any other order or delivery from the Company.
• If the address for delivery of the Goods agreed between the Customer and the Company is for delivery by the Company directly to the Customer's customer then for all purposes in connection with these Conditions any such direct delivery shall be deemed to be delivery to the Customer and any refusal by the Customer's customer to accept such delivery shall be deemed to be a refusal by the Customer.
• The Customer shall bear all costs associated with the unjustified refusal of Goods delivered. If the Goods are refused on the grounds that the Customer wrongly placed the order, and the Company accepts the refusal, then the Company reserves the right to charge additional fees for the return transportation and administrative expenses related thereto.

Product Returns

• We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated "contact us" webpage where we set out our requirements relating to return of such goods.
• We also undertake to exchange or refund any undamaged product, excluding specially manufactured items, purchased from us so long as it is returned unused and with proof of purchase within 7 working days of purchase. The return of undamaged or non faulty goods may incur a restocking charge. If undamaged goods are returned to us for exchange or refund, we do not refund any packing and postage charges. Return of undamaged goods for exchange is entirely at your cost and risk.
• If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.